Privacy Policy for Champions of the Shengha
This app is not a substitute for professional advice. You should consult your doctor, or other relevant professional before making any decisions that could affect your health or the health of others.
All the information you record using this app will be held and stored on your own personal phone. We would recommend you take all possible steps to keep this information secure.
If you have any questions about this privacy statement or your use of the Champions of the Shengha Pro app, please contact us via email at support@bfb-labs.com
We reserve the right to anonymously track and report a user's activity inside the app. We do this so we can help create a better experience for our users in future versions of the app.
We may update our privacy policy from time to time when we update this app and/or by posting a new version on our website. You should keep your app updated and check our website to ensure you are happy with any changes.
Plain English Summary
Champions of the Shengha Pro is a product of BFB Labs. This privacy notice tells you how your Personal Data is used. This is so you can decide whether or not to give your consent to BFB Labs; to use our products and for us to use your personal data. The privacy notice is to be read in conjunction with our standard Terms and Conditions.
Terminology
“You” This means the user (young person) and the person giving their consent (parent/guardian) to see or share their data
“Champions of the Shengha Pro” is a game that gathers, stores, and shares personal data
“Guardian” is an adult with parental responsibilities
“Professionals” are school staff members or medical professionals responsible for providing you with access to the Champions of the Shengha Pro app and tracking user progress
“Organisations” are customers of BFB Labs that are involved in your care and that you trust to view your records, for example, schools, CAMHS, hospitals
“Encryption” secures data in such a way that only those with the correct credentials can access it
Types of BFB Labs Service Users
Champions of the Shengha Pro can be used with young people aged 9-18 years.
Purpose of BFB Labs
Our aim is to help young people access the support and build the resilience they need to improve and sustain good mental health.
Your data will be used for the following purposes:
To ensure your healthcare service provider or school is able to monitor your progress.
To provide you with important information about the product, such as important updates and notifications.
To anonymise your data and view it as an aggregate to improve our products and services and better inform health sector needs.
Will my information be used for anything else?
We may track and report a user's activity inside the app. This data will be anonymised if we do so. We do this so we can help create a better experience for our users and develop better products for other users like you. We may also use anonymised optional demographic data provided to help ensure that our products can be accessed by people who need it.
Confidentiality
BFB Labs requires Organisations to maintain the confidentiality of your personal data and prohibits them from using it for any other purpose. BFB Labs does not share any identifiable personal data with other third parties because we do not have access to such information.
Is Champions of the Shengha Pro free?
For the users, yes - there is no charge to children, guardians or individual professionals. Champions of the Shengha Pro is paid for by organisations such as your local health service, school, hospital or council.
Can I delete or hide my BFB Labs account if I change my mind?
Because professionals may make medical decisions based on the data we collect on your usage of our product and progress, it is a medical record. Data cannot be deleted for 11 years after last usage in the case of children’s records, in case there is a legal case about medical safety. Professionals have control to ensure the safety of the child’s medical care. Full control of your record is possible from 11 years old barring special circumstances.
How is my information protected?
BFB Labs is committed to protecting your privacy.
BFB Labs cannot see your medical record and has no control over your record. We keep your personal data on secure servers. We encrypt the data so no one can see your data except the Organisations that provided you with access to the app or those with a lawful basis. We have registered with the Information Commissioner’s Office (“ICO”), which regulates data protection in the UK, and our registration number is ZA393479.
Tracking and Analytics
BFB Labs tracks software usage to improve software quality. BFB Labs does not track identifying information or records.
This Privacy Notice
This privacy notice applies to Champions of the Shengha Pro (referred to in this privacy notice as the "product" or the “game”), which you access by entering a unique game key assigned to the user.
This privacy notice does not apply to any other online or offline BFB Labs sites, products, or services.
Agreement and Further Information
A guardian’s continued use of the product constitutes the guardian’s agreement to this privacy notice. If you feel you require further information before you are able to provide consent – please refer to the sections below or contact support@bfb-labs.com
Disclosure and use of personal data
We do not use or disclose Personal Data except as described in this notice. If we receive a help request to support@bfb-labs.com we may be provided with a name and email address.
Lawful disclosures
BFB Labs may access and/or disclose information if such action is necessary to:
Comply with the law or orders served on BFB Labs;
Protect or defend the rights or property of BFB Labs (including the enforcement of our agreements); or
Act in urgent circumstances to protect the personal safety and welfare of users of BFB Labs products or members of the public.
Data storage
BFB Labs’ data centres are in the UK. Data for UK NHS customers are stored inside the UK data centres. All BFB Labs data centres are ISO 27001 certified. BFB Labs may add future data centres for customers in Europe, the USA, Australia, New Zealand and Canada, and storage of those customers’ data will be in those jurisdictions.
How we use aggregated information and statistics
BFB Labs may use aggregated information not identifiable to a specific user from the Product to improve the quality of the Product and for marketing of the Product.
This aggregated information is not associated with any individual Account.
BFB Labs does not use identifiable personal data for marketing purposes. The only information we aggregate is usage data, e.g. how many people are using the Product, what progress they are making, the region they are based in.
Security of personal information
BFB Labs is committed to protecting the security of personal information. We use a variety of security technologies and procedures to help protect personal information from unauthorised access, use, and disclosure. For example, we store your information on computer servers with limited access that are located in controlled facilities. The Product stores all data using encryption so that only Professionals are able to access your data. The Product sends all communications, except e-mail, using HTTPS.
When we replace our servers we erase the old equipment completely as part of ISO 27001 compliance and in line with NCSC guidelines.
Changes to this privacy notice
We may update this privacy notice at any time. When we do, we will change the "last updated" date at the bottom of the privacy notice. If there are material changes to this privacy notice we will notify Users, either by placing a prominent notice on the home page of the BFB Labs web site or by sending a notification directly to the Product.
We encourage Guardians to review this notice periodically. Users’ continued use of the Product constitutes the Guardian’s' agreement to this privacy notice, as amended.
Contact information
The name Champions of the Shengha Pro is a registered trademark of BFB Labs Ltd which is a private company limited by shares and registered in the UK with company number 09700274. You can find our registered office address and contact telephone number in the footer of our website at www.bfb-labs.com.
Would you like to know more?
Contact BFB Labs: support@bfb-labs.com
Last Updated: 10 June 2020