Lumi Nova: Terms and Conditions

Introduction

This legal notice applies to this app provided by BFB Labs. Using this app indicates that you accept these terms without modification regardless of whether or not you choose to download our apps and constitutes you being a party to this Agreement.

We do our best to ensure that all content that you access on this app is:

  • Suitable for all children aged 7-12 years

  • Free of any abusive, illegal, adult, overly violent or otherwise unsuitable material

  • Free from any material that infringes any copyright or other intellectual property

  • Free from any defamatory statements

  • In the case of advertising and/or sponsorship material, free from any misrepresentative and/or misleading statements

However, BFB Labs cannot guarantee that all of its content is free of such material. If you have any concerns, or notice anything that is unsuitable please contact us.

Other websites

Our content occasionally contains links to other websites that may not be under BFB Labs control. We are not responsible in any way for the content of those websites and you follow any links at your own risk. BFB Labs does not endorse the services or products that you may find on any other website.

Disclaimer

BFB Labs does not guarantee in any way that the app will remain as it is, nor that it will be available at any particular time.

The app content is provided on an as-is, where-is basis. To the maximum extent allowed by law, BFB Labs does not give any representation, warranty or undertaking of any kind in respect of its apps, content or services including, without limitation, any warranty of satisfactory quality, conformity, accuracy, adequacy or fitness for any particular purposes.

Indemnity

You shall indemnify and hold BFB Labs harmless against all costs, damages, expenses, (including, without limitation, legal expenses), loss and liabilities that arise as a direct or indirect result of any breach of these terms by you, your fault, your negligence or breach of statutory duty.

Exclusions of liability

You agree that BFB Labs is not liable to you for any loss, of any nature, that you may suffer as a result of your access and use of the Lumi Nova app.

General

The rights and remedies set out in these Terms and Conditions are cumulative and without prejudice to any other accrued rights and remedies, whether under contract, law or otherwise.

If any of these Terms and Conditions are or become illegal or unenforceable under the applicable law, that part that is illegal or unenforceable shall be deemed to be removed from these Terms and Conditions.

The removal of such Terms and Conditions shall not affect the remaining Terms and Conditions.

Save as set out in the indemnity, nothing in this agreement shall create any right for any third party pursuant to the Contracts, (Rights of Third Parties), Act 1999.

These Terms and Conditions and your relationship with BFB Labs is subject to and shall be construed in accordance with the laws of England and the courts of England and Wales, and shall have exclusive jurisdiction over any dispute which may arise under or is connected with these Terms and Conditions.

BFB Labs reserves the right to change these Terms and Conditions at any time. You should check back from time to time to make sure that you are complying with the most recent version.

The app is not a substitute for professional advice. You should consult your doctor, or other relevant professional before making any decisions that could affect your health or the health of others.

All the information you record using the app will be held and stored on your own personal phone and on our secure online hub (for authorised staff appointed by your service provider). We would recommend you take all possible steps to keep this information secure.

We reserve the right to anonymously track and report a user's activity inside the app. We do this so we can help create a better experience for our users in future versions of the app.

We may update these terms and conditions from time to time when we update the app. You should keep your app updated and check our website to ensure you are happy with any changes.

The copyright for the Lumi Nova app and all the images and content belongs to BFB Labs. It cannot be used or reproduced by any other person or organisation without the express consent of BFB Labs.

BFB Labs retains the right to upgrade or make any other changes to the app that it considers necessary.

BFB Labs also retains the right to terminate the app at any time. The app will continue to work on your mobile device until software updates affect its functionality.

Although we take every care to provide an appropriate service, BFB Labs and its affiliates do not claim any responsibility nor any liability for any content on this app or its website that may cause offence or harm.

Privacy

Under data protection laws, (GDPR) we are required to provide you with certain information about who we are, how we process your personal data and for what purposes, and your rights in relation to your personal data. This information is provided in the Lumi Nova app Privacy Policy and it is important that you read that information.

By agreeing to these Terms and Conditions, you are providing your consent to our processing of your personal data as described in the Lumi Nova app Privacy Policy.

Instructions for use

Please read this instructions for use manual thoroughly before using the Lumi Nova app. Please keep these instructions for future reference.

General Precautions

This app is not a substitute for professional advice. You should consult your doctor, or other relevant professional before making any decisions that could affect your health or the health of others.

Pre-Use Requirements and Dependencies

This app facilitates CBT (including psychoeducation and exposure therapy) recommended as a treatment intervention by NICE Anxiety disorders Quality standard and the Royal Australian and New Zealand College of Psychiatrists clinical practice guidelines for the treatment of anxiety disorders.

This app must be downloaded by a parent/guardian on a mobile device accessible by their child and can be connected to the internet. The parent/guardian is responsible for the supervision of the young person while using Lumi Nova.

Lumi Nova: Tales of Courage is a digital therapeutic mobile app that helps with the symptoms of worries or anxiety and its impact on young people aged 7-12 years and helps them to learn to self-manage their worries/anxiety. It is built on the therapeutic framework of Exposure Therapy (considered to be the ‘active ingredient' of CBT). It engages users in therapeutic content and related steps in a fun game environment.

As a health intervention, guardians must provide support to their child (app user) as and when needed. The guardian will receive SMS notifications as their child uses the app. The app will send push notifications prompting users to check in with their guardian when they require assistance with challenges.

When connected to the internet, the app will send usage data to a secure online hub called ‘VitaMind Hub’ which is only accessed by authorised staff in the health, social care or educational organisation responsible for providing you with access to the Lumi Nova app.

Lumi Nova: Tales of Courage is a Class 1 software as a medical device as part of the VitaMind offer by BFB Labs.

It is not intended to be used with children who have severe anxiety, are in crisis, have suicidal thoughts or are at risk of self harming without clinical supervision.

Please read our privacy policy to find out more about how we protect your data and privacy - Read Privacy Policy

Please read the Terms and Conditions of the app by clicking or tapping on this link - Read Terms & Conditions

Software Installation, Upgrade and Configuration

Internet is needed to download the app (but not to use it). This app works on mobile devices on both Android and iOS platforms.

The app must be downloaded on a mobile device that the child will have access to.

Guardians must download the app from the Apple store or the Google Play store.

Once downloaded, guardians will need to input their unique game key they would have received via SMS on their mobile phone as a result of the distributor providing access to the game - this will unlock the game. Before handing the device to the child, the guardian must shortlist 3 goals for the child to complete challenges for.

New version updates will get installed (automatically or manually depending on device settings chosen by the user).

Step by Step Instructions

Once the user (child) has access to the app, they can play for 30-40 minutes each day. The app self-concludes each session after 30-40 minutes depending on the challenge the child attempts or completes.

At the start, the game asks the guardian of the child (player) to shortlist 3 goals out of a menu of goals (feared scenarios) that are appropriate to their child.

Based on their answers, the game offers players with 3 goals to choose from. The player chooses a goal (feared scenarios they’d like to work on first).

The goals relate to the most common feared scenarios for this age range (7-12 years). These fall into three anxiety types:

  • Social Anxiety

  • Separation Anxiety

  • Phobias

Each goal is broken down into multiple challenge steps. The game shows the player all of the graded challenges within that goal from least scary to most scary. Some of the challenges are in-game simulations and some are out of game (in-vivo, planned and attempted with Guardian’s support - Guardian is apprised of child’s progress via automated SMS).

The player completes psycho education through immersive storytelling in the game, and starts to attempt their graded challenges. As the player attempts/completes each new challenge, they reflect on how they’re feeling, and earn exciting rewards. This contributes to understanding the process of breaking down fears into graded byte sized challenges, and attempting them to build confidence.

  • The game comprises the following:

  • Story based psychoeducation

  • Option of goals for most common childhood anxieties (social, separation, phobias)

  • Thought diary

  • Voice guided imaginal exposure challenges, interactive multimedia exposure modules, gyroscopic environments

  • Voice guided real world (in-vivo) challenges

  • Gamified reward system for attempting and completing challenges

  • Option to revisit psycho education any time during game play

  • Option to repeat challenges

  • Automated SMS alerts to guardian

  • 30-40 minute play time limit per session per day

  • Automated push notification reminders

  • Compatible with iOS and Android mobile / tablet devices

  • Access to ongoing game enhancements and new content

Users must not attempt out of app challenges without support from their guardian.

Troubleshooting

What if I forget my user key to download the game or access out-of-game challenges?

If you forget your user key, contact BfB Labs at support@bfb-labs.com

Users can still play the game while they wait - they can log in again to repeat old challenges and keep earning rewards.

What if the game stops working?

If you have any technical issues with the game, contact BfB Labs at support@bfb-labs.com

COMPLETING OUT OF GAME CHALLENGES

How much anxiety should I expect?

It’s normal for a user (child) to feel worried - it’s important for them to try each challenge anyway.

Users should do each challenge until their anxiety goes down by half. The game will ask them to rate their worry from 1-10, so ask them how they’re feeling before each challenge. If they start at 8/10 worried, they should keep at it until they only feel 4/10 worried.

What if a user is too worried to do a challenge?

It’s normal for users to feel worried - remind them you believe they can do it anyway!

If user experiences physical symptoms of anxiety (fast heartbeat, sweating, tummy ache), take a break and remind them to take deep breaths.

Praise users for being brave enough to try a challenge!

Encourage users to give it another go soon so they can learn how to cope with feeling worried.

If users need to keep practicing to build their confidence first, they can log in to the game and choose old challenges to repeat.

What if a user can’t do an out of game challenge?

When waiting to complete an out of game challenge, users can still play the game while they wait. They can log in again to repeat old challenges and keep earning rewards.

If a user can’t complete an out of game challenge, then they can log in to the game to replace that challenge with a different one to keep making progress toward their goal.

Remember not to skip challenges because of the user’s worry - they have to try out each challenge in order to learn that they can cope and be brave!

FINDING EXTRA SUPPORT

If you have questions about the app then you can find more info on www.luminova.app

If you are concerned about the user's anxiety or any other aspect of their mental health, discuss this with your GP.

Technical Specifications

The product Lumi Nova: Tales of Courage is a piece of software in the form of an application that works on both Android and iOS platforms. It does not include any hardware.

Regulatory Information

UK: Lumi Nova is software as a medical device Class 1 (as per the MHRA guidelines) and is compliant with the following regulations and standards:

  • Medical Devices Directive 93/42/EEC (MDD)

  • Medical Devices Regulation (EU) 2017/745 (MDR)

  • General Data Protection Regulation (EU) 2016/679 (GDPR)

  • Applicable national data protection and health legislation

  • ISO 13485:2016 for medical device quality management (part application)

  • ISO 14971:2012 for medical device risk management

  • ISO 15233-1:2016 for medical device symbols

  • IEC 62304:2006 + Amd 1:2015 for medical device software development lifecycle

  • Any configuration of the software is carried out pursuant to the NHS Health IT Safety Standard DCB0129.

AUSTRALIA: excluded Therapeutic Goods (Software-based Products) TGA

Would you like to know more?

Contact: support@bfb-labs.com

Last Reviewed: 16th August 2023